We make it simple to stay informed about your rug’s journey to your door. Once your order ships, you’ll receive a tracking number via email.
How to Track Your Order:
- Check Your Inbox: Look for the confirmation email containing your tracking link.
- Click the Link: This will take you to a real-time tracking page, showing your rug’s current location and estimated delivery date.
- Mobile Updates: Sign up for SMS or email alerts (if available) to get delivery notifications on-the-go.
What If I Can’t Find My Tracking Number?
- Contact Support: If you haven’t received a tracking number or are having trouble locating it, reach out to our customer service team. We’ll be happy to help.
Delayed or Lost Shipments:
- Contact Us First: If your order is delayed or you suspect it’s lost, let us know. We’ll contact the courier, provide an update, and if necessary, arrange a replacement.
- Assurance: We’re committed to ensuring your rug arrives safely. Rest easy knowing we’ll step in to help resolve any issues.