At The Rug Collective, quality is at the heart of everything we do. We craft our rugs using premium materials and innovative techniques, so we’re confident in their durability and longevity. That’s why we back our products with a comprehensive warranty.
Warranty Coverage:
- Manufacturing Defects: We cover issues such as loose threads, flawed stitching, or structural faults.
- Material Integrity: If the rug’s fibers or backing show unexpected wear and tear under normal household conditions, we’ll make it right.
What’s Not Covered:
- Normal Wear & Tear: Some fading, flattening, and mild pilling are natural over time and are not covered.
- Damage from Misuse or Neglect: Stains, burns, or damage from improper cleaning methods aren’t covered by the warranty.
- Unauthorized Alterations: Any modifications made by a third party void the warranty.
How to Claim Your Warranty:
- Contact Us: Reach out to our support team with your order number and a description of the issue.
- Provide Photos: Clear images help us quickly assess the problem.
- Resolution Options: Depending on the issue, we may repair, replace, or refund your product.
Peace of Mind:
Our warranty aims to ensure that every customer’s experience is worry-free. We believe in standing by our products so you can shop and decorate with absolute confidence.